客人評語

我們於2026年9月29日於 貴酒店舉行婚禮午宴，由會場展覽落訂，期間揀選菜單，佈置樣式，試播放成長片段效果，加購套房進行出入門儀式等，Paisley (李小姐) 均盡力協助，期間經常就鎖碎細節聯絡Paisley, 亦得到她耐心解答。 亦感謝 Lena (Bridal assistant), 及 Paul (Banquet manager)當天的盡力協助。 大堂的職員亦十分細心及耐心，就本人的幾間房間安排及物資運送提供協助。 新娘及新郎 Emily and Calvin

Dear Holiday Inn, We would like to sincerely thank you for the incredible support and effort that your team provided during my wedding on March 28. A special appreciation goes to Hazel, who took over midway through the process and managed everything so smoothly. Her effective and direct communication made the transition seamless, and I am truly grateful for her dedication. I am also want to extend thanks to Chris, the Service Manager, and Pitan, the AV Technician. Their professionalism and commitment ensured that everything ran perfectly, and I couldn’t have asked for a better team. Additionally, I would like to express our heartfelt gratitude to Lena who stayed by me and my wife side throughout the evening. She kindly offered us water and comforted us when we felt nervous, which meant so much to us on such an important day. Thank you once again for making my special day so memorable. Best regards, Lok YU

你好 Hazel 及 金域假日酒店團隊, 我們是呀曦和呀菁，剛剛2025年2月7日於你們酒店完辦婚禮！我們十分開心及感恩選擇了你們金域假日酒店舉行我們的大日子，當天既難忘，又感動。 首先一定要多謝負責跟進我們的big day的Hazel！由灣仔婚展第一次講解，到約睇場，到決定，到短短10個月既準備，再去到大日子當日，服務態度十分好。 所有細節同時間都交代得好清楚，特別係呀菁一直最緊張嘅Backdrop公司入場時間，明白酒店有自己嘅concern，但都完全感受到Hazel 盡左佢最大努力幫我們爭取、協調，最後仲可以提早多少少開始set場，除咗令我哋big day前可以放低心頭大石，亦令成個流程更加順暢！外景返嚟就見到一個靚靚嘅場，可以提早同親友影相、聚舊，呢啲moment係無比珍貴！ 仲記得 Hazel 由第一日已經講 : 你地當日咩都唔洗諗，所有野交返我地去搞就OK！而佢同埋你地現場同事都真係俾到呢種感受我哋。（每次見到Hazel帶住笑容出現都好安心）再一次要感激Hazel 由頭到尾都從我地角度出發，盡量解決我地一連串既問題同要求，100分嘅專業同熱情！ 第二個要多謝嘅，就係當日既Service Manager呀Paul , 我本人個日已經忙到暈低，由完外影再返到去夾rundown，時間都已經趕急，好彩Paul經驗豐富，只係好快夾左一次我既要求，之後成晚佢都幫我順暢地處理哂所有臨場情況，完全知道我幾時想要D咩，幾時需要幫手，反應迅速而且專業細心！好開心嘅係，音樂同影片既時間全部都夾得好準備，呢啲係我哋事前籌劃咗而又好擔心現場配合唔到嘅部份。再次多謝呀Pau周全、可靠同細心嘅服務，我作為新郎哥表示十分滿意！ 最後要多謝就係由頭到尾都跟住呀菁既助手Lena，呀菁話 : 基本上個晚都係完全被服侍一樣。Lena 十分細心，時時刻刻都留意住新娘嘅需要，不論走來走去、上落台、同親友影相、以至每個感動時刻，Lena都可以反應迅速咁遞上紙巾/伸出援手，呀菁當然先可以安然順利嘅完成每個時刻，甚至佢都未出聲話口渴，Lena都會喺最適合嘅時候送上飲品，衷心地感謝佢嘅幫忙同照顧！ 我地好高興選擇了你們，金域假日酒店作為我地人生大事嘅場地， 可以成就到呢場美好而難忘的婚禮俾我們同賓客，你哋上下員工可以話係功不可沒。再次誠摯地感謝酒店提供的卓越服務和精心安排，每一個細節都展現了您們的專業和熱情。包括酒店的場地裝飾同燈光營造左浪漫與溫馨的氛圍，而且好多賓客都同返我地講話食物質素好好，係比起出面其他飲宴好好多！ 亦有好多朋友稱讚服務團隊，飲品又fill得快，的確賓至如歸！紛紛都話呢個係他們參加過最難忘嘅婚禮之一。您們的用心和努力讓我們的特別日子充滿了歡笑和感動！ 再次感謝酒店所有的工作人員，包括接待、廚師、服務人員等等，是您們的默默付出讓我們的婚禮如此完美。 願酒店的團隊繼續為更多人帶來幸福和美好的時刻，我們期待未來再次光臨您們的溫馨酒店。再次衷心感謝！

本人希望透過這封電郵，向你們表達我最誠摯的感謝，尤其是在2025年12月6日婚禮當晚所提供的卓越服務。婚禮當晚的每一個細節都讓我和家人無比滿意，這一切都離不開你們的辛勤付出和專業態度。 首先，我要感謝團隊的細心合作。你們每個人都展現出了令人讚賞的團隊精神，尤其要多謝 Karen Ho , Chris 和 Paisley 整晚的協助，讓當晚整個活動流暢無礙。從我們首次聯繫到活動結束，你們的專業態度和真誠服務始終令我們感到放心。 第二，我必須特別提及你們的應變能力。在婚禮當晚，我們遇上突發問題，但你們迅速且果斷地作出安排，這讓我們的緊張感立刻消失。這樣的快速反應和貼心處理，讓我們能夠無憂享受這個特別的日子，我非常感激你們能夠如此關心我們的需求，並迅速提供解決方案。 另外，食物的質素更是讓我們倍感滿意。婚禮中的每一道菜餚在味道上都獲賓客們評價食物美味可口，這為當明增添了不少亮點。尤其是你們各員工在服務過程中的細心和投入，更是讓我們感受到賓至如歸的感覺。每位員工的友好微笑和熱情服務，讓整個慶祝活動更加完美。 我們由衷感謝 貴酒店團隊的每位成員，正是因為你們的努力和付出，我們的婚禮才得以如此順利且難忘。我特別地想再次多謝 Paisley 整年來的仔細及積極跟進，令我和 Edward 都可以享受整個籌備婚禮的過程，感恩之前在婚展遇到 Paisley ，和我們一同完成這個人生大事。我會毫不猶豫地將你們推薦給我的朋友和家人，因為我相信他們一定會如我們一樣，享受到如此優質的服務。 最後，我也期望 貴公司能夠繼續給予所有員工肯定及鼓勵，因為員工的努力確實值得讚揚。希望大家能夠在未來更加茁壯，繼續為客人提供出色的服務。 再次感謝你們的辛勞與付出，祝願 貴公司在新的一年中一切順利，蒸蒸日上！

Thanks so much for the Catering Team from Holiday Inn Golden Mile Hong Kong, particularly for their sales manager: Paisley Li, to give me a very good experience for my wedding banquet. One day in Oct 2023, I remember I called Paisley to arrange an immediate site inspection for the Crystal Room 1+2 and it’s fantastic she could make it within 30 minutes due to my urgent request. Even though it’s almost 5:30pm, she introduced the banquet details to my husband and me with patience and extremely good manner. This impressed us a lot and believed her professionalism must provide a reliable arrangement for our wedding, so we confirmed the booking at the same day with no doubt. Although we only held 5 tables for our wedding banquet, I always received efficient response from Paisley when I asked her any questions through WhatsApp and I can deeply feel she always put her best effort to serve me. This really made me feel released and need not to worry so much about the hotel’s arrangement. On the wedding night, everything was excellent in terms of hotel service and food quality! I was very satisfied there was an assigned staff to closely support me (as a bride) throughout that night with extra dedicated care, super sorry I forgot her name and she did a great job, thanks a lot! Also, the on-site manager provided great service with good monitoring over that night as well. After the banquet was finished, we tried to look for a stuff that we didn’t know where they were, the on-site manager could locate and tell us it was under my brother’s chair. Wow… it’s such an intimate service! After the banquet, I heard from my family and guests that they all enjoyed that night with wonderful service and tasteful foods. Again, thanks so much for your team’s professional service, I will highly recommend others to have their wedding banquet held in your hotel. Thanks & Rgds, Catherine

We wanted to take a moment to express our sincere gratitude for the wonderful Eid Gathering event held on 21st April 2024 that was organized and hosted at your hotel. The experience was truly exceptional as always, and we appreciate all the hard work and effort that went into making it a grand success. The event space was beautifully decorated and created the perfect ambiance for the occasion. The buffet lunch that was provided was absolutely delicious, and every dish was expertly prepared and presented. We also appreciate the attentive and friendly service that your staff provided throughout the event. Overall, we were thoroughly impressed with the level of professionalism and attention to detail that your team demonstrated. You truly went above and beyond to ensure that our Eid Gathering was a memorable and enjoyable experience for all attendees. Once again, please accept my heartfelt thanks for your outstanding work. I look forward to the opportunity to work with you again in the future.

Good evening. My name is Vicky, my husband King and I had our wedding banquet on 27 March at the Ballroom. We would like to take this opportunity to thank the hotel, especially Hazel from Catering Sales team for the remarkable services extended to us. From day 1 of discussion, Hazel was attentive, understanding, cater to our requirement, she is detail oriented, and made sure our day went as smooth as possible. Secondly we would like to thank Front Office / Room Service team, excellent arrangement, we are grateful for the early check in arrangement which made everything so much easier to organize afterwards. The staff are friendly, polite even though we saw a long queue ahead of us during check out. As a once a lifetime event, your hotel staff have truly made this day memorable for us, we cannot wait to come back and celebrate our future anniversaries for years to come. My apologies! I have omitted banquet service team! Jason and the team are wonderful from start to finish, from the food service, setup, to the service flow, down to the music arrangement, superb services. Chef did a great job too, we didn’t try the food until later in the evening, but from what I heard from friends and family, food is delicious! We appreciate chef came out and said hi to us which is wonderful surprise! Thank you.

First of all, thanks for the amazing service on my wedding dinner. I am writing to express my sincere appreciation for your hard work and dedication to our wedding. Your contributions have been invaluable to us, and I am grateful for all that you do. Specifically, I want to recognize your outstanding work on our wedding planning and schedule recommendation. You and the whole dining team provide excellent service and outstanding food quality to our guests. Once again, thank you for all that you and your team do. We appreciate your hard work and excellent service. We will highly recommend Holiday Inn Golden Mile Hong Kong to my friend and my business partners.

Hello! My name is Jacqueline Law and had a wedding dinner banquet held in your hotel recently. I would like to express my gratitude to all hotel staff helped throughout this event! They did a great job and made our guests feel pleasant all night long. Our guests feedback saying the service was great and food were delicious. I would also like to make a special thanks to hotel staff Karen, who was responsible for accompanying the bride! She was helpful and friendly. Last but not the least, I would like to thank you hotel staff Niki! She was patient and helpful, helping out to coordinate this event smoothly! It was surely a memorable night for me and Samuel. This event won’t be succeed without every single help! Thank you once again!

我们是 2021 年 9 月 26 日于 贵酒店举行婚礼午宴的新郎 Ronald 和新娘 Ping Ting。我们特意来函表扬 贵酒店的服务和负责午宴的所有员工。 自从去年在 贵酒店预订婚宴服务，我们已感受到宴会部员工的殷勤款待，对于我们提出的疑难，她们都耐心详细地解答。数月以来，婚宴因疫情关系而改期，宴会部与我们仔细协调婚宴的细节，特别是要兼顾防疫措施和维持婚礼的可观性，宴会部都积极配合，让我们可以在防疫措施下举办了一个热闹和圆满的婚礼。 当天午宴流程非常紧凑，短时间内要完成敬茶、证婚典礼、拍照等环节。宴会部员工和我们一起与时间竞赛，作出迅速果断的应变和行动，难度十分高！所有难题在他们手上都能迎刃而解，让我们可以放心，只需专注做新郎和新娘的角色，无需担心追赶流程和操心其他细节。在此特别感谢和表扬当天的宴会负责人Paul 及协助新娘的 Lam。 疫情影响下，宾客们都很少机会参与午宴，他们纷纷表示，当天的婚宴让他们重拾久违的婚宴热闹气氛。而且，他们对当天的午宴餸菜赞不绝口，员工们也细心照顾宾客的需要，丽晶殿的座位安排、布置、舞台、灯光和音响等都极具质素。 感谢 Holiday Inn 团队同人为我们举办了一个高质素的婚宴，让我们留下难忘和美好的回忆！祝愿 Holiday Inn 客似云来，宴会业务蒸蒸日上，各位员工工作愉快，身体健康！ Ronald & Ping Ting 2021 年 10 月 26 日 你好，我是二零二一年九月二十六日于 贵酒店丽晶殿举行婚礼午宴的新娘 Ping Ting，当天婚宴顺利完成，特来函表扬新娘助手Lam。 当天步进丽晶殿，第一个跟我对话的不是亲戚，而是 Lam。时间紧迫、风尘仆仆，Lam 的第一句说话来得简单直接，说是当天协助我的助手，然后就立刻去准备敬茶。我很喜欢说话爽快的人， 直率不兜圈，准确无误，一句话就能让我放心。 我的婚纱是鱼尾裙， 进场前在正门试了一会踢裙还是会踩裙， Lam 当机立断，蹲在地上帮我把裙脚折起让我拿着进场，说很多新娘都是这样的不用怕，一句话让我紧张的心情纾缓下来。 整个婚礼上台落台无数次，Lam 每次都看准时机帮我折裙，辛苦了她每次都蹲下来。而且，每次上落楼梯时她总是比我更快一步到达楼梯迎接我，搀扶我的手势和时间非常熟练准确，好到我都快要完全倚赖她。 Lam 熟读流程，从来没有问我问题，而是一直配合我，在适当的时候就会提醒我。她的观察能力极强，需要她的时候，名字还没叫出口，她已经在身边。她的表现淡定，不慌不忙，身材瘦小却犹如一座泰山在我身旁。Lam 眼明手快，见微知着，姊妹们对她赞誉有加，长老们对她予以高度评价。 婚宴圆满举行，感谢 Lam 的贴心照顾，更有赖宴会部整体合作， 让客人感到宾至如归。祝 贵公司业务蒸蒸日上、生意兴隆！ Ping Ting 二零二一年十月二十六日

我想表揚一下貴酒店同事~Natalie Law! 我剛於10 Oct 2017於貴酒店辦喜宴，打從我上年在婚展遇到Natalie, 她對流程的熟悉度及對客人的熱誠度都十分投入及專業，令我走完一圈之後決定要將婚禮交給她! 她每次都細心講解，好有耐性，而且她的緊張程度亦會令我們相當有信心及放心，做事亦非常有交帶，email回覆很清晰，令我和先生都在當天非常緊張的情況下，將當日流程安排得相當好，再一次感謝你Natalie，貴公司能培育出這種優秀員工，實在值得表揚及加以栽培! 另外當晚經理Paul亦非常值得讚賞，全晚rundown都好趕，但Paul都盡量配合，而且賓客都十分滿意！ 當晚隨時協助我的Karen，感謝你，你的耐性、溫柔、細心和關懷，令我緊張心情得以舒緩！ 全晚餸菜十分出色，每位賓客都稱讚有加！ 多謝Holiday Inn全個團隊能發揮團隊精神，提高超高水平的優質服務，令我同先生能擁有一個夢幻婚禮，一個Amazing的回憶！ 祝大家工作愉快！Thanks you so much! Best regards, Jubi & Sammy

Thank you Stephanie. We are so happy to have you to be the one who responsible for our wedding. We and our guests are all have a wonderful and memorable night. This is all you and your team’s efforts. We really appreciate all your help and always give us friendly reminders. That makes our wedding full of happiness.